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PRIVACY POLICY

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We at Suvidha Mahila Mandal respect your concerns about privacy and value the relationship we have with you. We are committed to the ethical collection, retention and use of information that you provide to us about yourself (“Personal Information”) on our website.
This policy describes the types of personal information we collect, how we may use that information and with whom we may share it when you visit our site or use our services (collectively the “Services”).
Our Privacy Policy also describes the measures we take to protect the security of the information.
In addition, we describe the choices you can make about how we use the information you provide to us. We also tell you how you can reach us to update your contact information, remove your name from our mailing lists, or answer any questions you may have about our privacy practices.
We maintain full confidentiality of all donors and contributors on our mailing and email lists, which will neither be sold to nor exchanged with any other organization or commercial enterprise, and we honour donors’ opt-out choices in our mail, email, phone and other solicitations.

How Do We Use Your Information?

Suvidha Mahila Mandal uses personally identifiable information you provide about yourself:

  • To process your donation
  • To send you a receipt for your donation
  • To send you a thank you note for your donation or volunteering.
  • To respond to your questions or comments about Suvidha Mahila Mandal
  • To send you additional information about Suvidha Mahila Mandal Projects
  • To send you invitations for upcoming events that may interest you

Email Communications

When you ask us to send you email such as a free email newsletter, you may provide us with certain information such as your email address so we can fulfil your request. You may choose to provide additional information as well, such as your postal address and phone number.

Donations

When you make a donation through our Site, we may ask you to submit certain personal information (such as credit card information) so we can process your donation. We also maintain your contact information in our records so we can contact you to provide ChildFund India’s program information and information on additional giving opportunities.

Is Donation Secure?

Absolutely. The security and confidentiality of your information is our highest priority. We use industry-standard SSL (secure socket layer) technology to protect your information and provide a safe and secure environment for online donations.

Credit / Debit Card Security

Suvidha Mahila Mandal is grateful for the donations that help us continue our valuable work. When you donate to Suvidha Mahila Mandal online, your card information is secured; your credit card number is used only for that particular transaction and is not stored. If you allow us to store your credit card or bank information for future use such as recurring donation, such information will be stored by the payment services financial institution. Suvidha Mahila Mandal only uses financial institution that adheres to the industry standards for storing such information.

Refunds and Cancellations

We take the utmost care to process donations as per the instructions given by our donors, online and offline. However, in case of an unlikely event of an erroneous donation, we will respond to the donor within 7 working days of receiving a valid request for refund from the donor.

The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction. The donor will have to send us a written request for a refund within 2 days of making the donation along with the proof of the deduction of the donation amount.

In cases where the donation receipt has already been issued to the donor, the donor will have to return the original receipt to us at our office address.

If the tax exemption certificate is already issued, then we are sorry but we will not be able to refund the donation. However, in case of a valid refund request due to any error on our part, we will refund the donation and bear the costs of the same. If the donor doesn’t write within two days, then refund is not possible.

Disclosure Of Data

Suvidha Mahila Mandal may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Suvidha Mahila Mandal
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

Suvidha Mahila Mandal has the necessary security mechanisms in place and only designated employees have access to your personal information.
We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration or destruction of the personal information in our possession.
All online transactions are done on a secure server.
When you provide credit card information to make a donation, we use the industry standard for Internet security ― Secure Socket Layer (SSL) technology ― to help protect the information you provide.
This Internet encryption standard scrambles data as it travels from your computer to our server. Please note, however, that perfect security does not exist on the Internet. You’ll know that you’re in a secure area of our Site when a “lock” icon appears on your screen and the “http” portion of our URL address changes to “https.” The “s” stands for “secure.”

Third-Party Analytics

We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site and, to the extent permitted, our Application. We also may use other analytic means to evaluate our Services. We use these tools to help us improve our Services, performance and user experiences. We do not share your personal information with these third parties.

Information We Share

Suvidha Mahila Mandal does not sell, rent, trade or otherwise disclose personal information about our Site visitors (nor our offline donors), except as described here.
We share information provided by our Site visitors with service providers that we have retained to perform services on our behalf ― for example, to process donations, send direct mails, emailers, greeting cards, making phone calls, and others.
We may share your information like phone numbers, email address, etc. with these agencies so that they can perform these activities efficiently. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to try to direct the transferee to use personal information you have provided through this Site in a manner that is consistent with this Privacy Policy.

Copyright Protection

All content on this Site including graphics, text, icons, interfaces, audio clips, logos, images and software is the property of Suvidha Mahila Mandal and/or its content suppliers and is protected by Indian and international copyright laws.

The arrangement and compilation (meaning the collection, arrangement, and assembly) of all content on this Site is the exclusive property of ChildFund India and protected by Indian and international copyright laws.

Permission is given to use the resources of this Site only for the purposes of making enquiries, making a donation or funding any of ChildFund India’s initiatives.

Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this Site can only be made with the permission of Suvidha Mahila Mandal.

All other trademarks, brands and copyrights other than those belonging to Suvidha Mahila Mandal belong to their respective owners and are their property.

Financial Policies

Procurement policy necessitates competitive quotations for fair pricing and quality. Authority levels have been set and approved by the Board of Directors. Annual Budgets are approved by the Board before adoption and monitored regularly. Payments are regulated by a payment process and in accordance with the mandate for payment.
A Donation Log Book is maintained. In the case of cash receipts, witnessing is practiced. Reconciliations to Tax deduction Receipts and bank statements is performed regularly.

Reserve Policies

TSF shall maintain a reserve that is equivalent to 2 years of its operating expense. This is to ensure continuity in services to its clients. Any excess reserves will be channeled towards similar causes that benefit TSF’s clients or other charities. On a yearly basis, Management reviews the amount of reserves that are required to ensure that they are adequate for TSF’s operations.

Conflict of Interest Policy

All Board members and staff of TSF are required to disclose any or potential conflict of interest and a resolution in the best interest of TSF will be agreed with the Board including abstinence from discussion, decision-making and voting. Annually, a declaration is filed with the Chief Executive Officer, even if it is a “Nil” return.

Staff Remuneration and Appraisal Policies

Salary Scale for all positions is proposed by the Chief Executive Officer, reviewed and recommended by the Human Resource and Professional Development Committee and approved by the Board of Directors. Employees’ performance evaluations are conducted twice a year by the supervisors against the goals established at the start of each calendar year.

Updates to This Privacy Policy

We may change or update portions of this Privacy Policy at any time and without prior notice to you. Please check back from time to time so you are aware of any changes or updates to the Policy. You may reach out to us if you have any queries about any changes made to our practices.

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